Refund Policy

This policy covers purchases of credit packs for the resume builder. The model is simple: you prepay for credits, credits are spent on AI actions, and failed actions give your credits back automatically.

Failed actions: credits come back automatically

If a paid AI action (a generation, import, or edit) fails, the exact credits it charged are automatically returned to your balance. You don't need to contact us — this happens on its own, and you'll see the reversal in your credit history. This is a credit return, not a money refund.

Money refunds: on request, handled by a human

We can refund credit purchases in appropriate cases — for example, an accidental purchase, a duplicate charge, or a largely unused pack you no longer want.

• How to request: email support@taostensor.llc from your account email with the purchase date and amount (or your Stripe receipt).
• What happens: a team member reviews the request and, if approved, issues the refund through Stripe to your original payment method. Refunds are processed manually, not instantly — we aim to acknowledge your request within 2 business days and to issue approved refunds within 5 business days. Once issued, your bank typically takes another 5–10 business days to post the money.
• Credits are removed: when a purchase is refunded, the credits from that purchase are removed from your balance. You can't keep both the credits and the money.
• Spent credits: if part of a pack has been spent, any approved refund covers the unused portion. Requests to refund credits already spent on completed AI actions are considered case by case, subject to your statutory rights below.

Small balances (cash-redemption rights)

Where the law of your state or country gives you the right to redeem a small remaining prepaid balance for cash — for example, California law requires cash redemption of small gift-certificate balances on request — we will honor that right regardless of anything else in this policy. Email support@taostensor.llc to request it.

Chargebacks

If you dispute a charge with your bank instead of contacting us, the card network immediately reverses the payment and charges us a dispute fee. We review each dispute individually and respond through Stripe. Where a dispute is resolved in your favor, or you otherwise recover the money, we will deduct the corresponding credits from your balance — and may restrict the account — so that you do not keep both the credits and the refund.

Please contact us first: before a dispute is filed, a direct refund is faster for you and cheaper for everyone. Once a dispute is open, card-network rules prevent us from simply refunding the charge.

Your statutory rights (including EU/UK 14-day withdrawal)

Nothing in this policy limits any refund, cancellation, or withdrawal rights you have under the consumer protection laws where you live.

If you are a consumer in the EU or UK: you have a 14-day right of withdrawal on credit purchases. Unspent credits can always be refunded within 14 days of purchase — just email us. At checkout, you consent to us beginning the service immediately and acknowledge that you lose the right of withdrawal for credits you have already spent on completed AI actions; we confirm this consent by email. Withdrawal within 14 days of a partly used pack refunds the unspent portion.